This is a desperate plea on
behalf of everyone who works in a call centre!
Stop being mean!
It was only when I started
working in call centre that I became aware how completely involved in our own
lives we can be, and just how stressed out we can get about little things. It’s
fair enough we’ve all got a lot on, and we all deal with different stressed and
different situations every day, the only difference is that some people can
deal with it, and other people lash out about it. We’re used to having
everything right now, everything is built around speed. How fast we can have
it, and if we can’t get it fast do we even want it? There’s fast food, fast
cars, next day delivery, which now seems a bit slow because we can get in day
delivery now. We are all impatient assholes and I now have to listen to this
everyday as part of my job. My job is to take shit off other people, and
sometimes this makes me sad. We don’t
even take the time to think about what we’re saying to other people, or how it
can affect their day. I mean I get it, in our own little worlds we are important
but look at the grand scheme of things and our problems can be insignificant.
I’m actually writing this while a guy is ranting in
my ear. I literally cannot get a word in because he’s so angry he has barely
taken a breathe. I haven’t said two words to him, and he’s already called me a C**T.
I’m still just sitting here listening to him. I mean why is he so angry, it
couldn’t be just that he’s having issues with his heating or anything, he
couldn’t possibly be this irate. He hasn’t had any contact with us before so
it’s not that we’ve pissed him off before. I want to actually interrupt him and
say “Woah now, seriously mate, what’s happened today? What else has happened
apart from you heating not working that’s got you so mad? Did you walk in on
your best friend balling your MRS, and then you realised the heating had gone
off as well and that was the last straw?”
It’s horrible being called names by someone who
doesn’t even know you. I’m not saying I’m going to break down and cry or
anything but when you can’t even speak to sort out a problem there’s not much
you can do. I know it’s crap when things aren’t going your way, and I’ve been
on the other side where I’ve been the one mouthing off to someone on the other
end of the phone because stuff hasn’t gone my way. So I kind of understand this
guy a little bit, but having been on the receiving end of this barrage of abuse
I can see the error of my ways...........oh he stopped talking!
Okay so I managed to calm him
down and sort stuff out for him, and even though he apologised for calling me
and you know what, he still preceded to tell me what a heartless slag I was, to
be fair though if you begin with C**T that’s a step in the right direction.
This was a case that I was always going to fail at though because he just
wanted to take it out on someone, and it happened to be me. Pause for sad face
and tiny violins playing the saddest song for me! I mean take some time to
think. Let’s just all try and step out of our own lives and help someone else,
and really think about how the things we do and say can really affect someone
else. We may not even know it but we could have seriously affected someone’s
life with a word or a gesture.
So just remember the next time your screaming down
the phone at someone, that there is a person on the other end, and it’s a
person with feelings that you could be hurting. Also the likely hood is that
we’ve put you on mute and are really taking the piss out of you to dozens of
people around us J
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